杨莎莎:台州职业技术学院讲师。研究方向:组织学习,技术创新。
F273.1
作为重要的创新来源,客户在企业创新过程中扮演了越来越重要的角色。将客户纳入创新过程是企业实现开放式创新的关键路径。本文在国内外研究的基础上,构建了客户参与、动态能力、产业环境和企业技术创新绩效的研究框架。利用269家制造业企业的问卷调查数据,基于被调节的中介模型分析,结果表明:(1)客户参与显著影响企业技术创新绩效,即客户参与程度越高,企业的技术创新绩效越好;(2)企业的动态能力中介了客户参与对企业技术创新绩效的影响;(3)产业环境的复杂性负向调节了这种中介作用,即环境复杂性越高,客户参与通过企业动态能力对其技术创新绩效的影响作用越小。
As an important source of innovation, customers play an increasingly important role in the process of corporate innovation. Bringing customers into the innovation process is the key path for a firm to embrace open innovation. Base on the exiting literature, this paper developed a framework which involved customer participation, dynamic capacity, industrial environment, and corporate innovation performance. Using a survey of 269 manufacturing enterprises, the results of a moderated mediation analysis showed that: (1) the higher degree of customer participation led to better innovation performance; (2) dynamic capacity mediates the relationship between customer participation and corporate innovation performance; (3) industrial complexity negatively moderated the mediation effects of dynamic capacity, i.e., when the complexity was higher, the influence of customer participation on corporate innovation performance through was dynamic capacity weaker.
杨莎莎,李琳,伍紫君,王震.客户参与、动态能力与企业技术创新绩效:一个基于被调节的中介模型检验[J].上海对外经贸大学学报,2018,(3):51-60.
复制