刘春济:上海师范大学商学院副教授,经济学博士。研究方向:消费者行为、产业经济。
F532/F224
本文受国家自然科学基金面上项目(项目编号: 71371126)、教育部人文社会科学青年基金项目(项目编号:14YJCZH093)、上海师范大学校级科研项目( 项目编号: SK201408) 资助。
在高铁客运日渐普及,但高铁票价仍饱受争议的背景下,本文在构建行为意向模型的基础上,使用结构方程模型法,探讨感知价格影响公众乘坐高铁出行意向的机制。实证分析表明,公众乘坐高铁出行意向的形成规律表现为“感知质量→感知价值→满意度→乘坐意向”,或“感知质量→满意度→乘坐意向”。感知价格对上述规律的影响表现在两个方面:第一,作为前置变量,感知价格不仅直接抑制了公众乘坐高铁出行的意向,还通过抑制感知价值间接影响了乘坐意向,而且感知价格对感知价值的抑制作用要大于感知质量的促进作用;第二,作为调节变量,感知价格影响了感知价值对满意度、满意度对乘坐意向作用的强度。这一结论对于理解感知价格作用于行为意向的机制、优化高铁的运营管理具有一定的启示。
High-speed rail are becoming increasingly popular in China, but the rail tickets has long beencontentious. To explore the influential mechanism of perceived price on public 's intention of taking high-speed rail, this paper construct a concept model on the basis of behavioral intention model, and the methodof structural equation modeling is used for the empirical research. The results show that the path of "perceivequality- -perceive value-satisfaction-taking intention" or perceive quality-satisfaction -taking intention"appears evident in the model of public's intentions of taking high-speed rail. At the same time, perceived priceinfluences behavioral intentions in two ways: antecedent variable and moderator variable. This paper providessome ideas to understand the mechanism of perceived price acting on behavioral intention, and contributes tothe management policy of high-speed railway.
刘春济,高静.感知价格影响公众乘坐高铁出行意向的机制研究*[J].上海对外经贸大学学报,2020,(1):111-123.
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